The New Wave
of Customer Experience Metrics

Live Check Your Digital Services Pulse
Over the Networks with MEDUX

Real Time (digital) Customer Experience Applied Analytics

MEDUX measures and enhances Digital Customer Experience using 24x7 progressive drive testing, crowdsource omnichannel data, and residential monitoring agents. In Real Time and on the Cloud!

New metrics presenting MEDUX opinion scores, improving Quality of Service Technical and Business KPIs
BENCHMARKING
PROVIDERS QOS

Real-time comparison of Service Provider Performance (Fixed and Mobile) and OTTs Unique value model for Regulators and Strategy departments.

CUSTOMIZING
CHECK-UPS

Simulated profiles, customer journeys, and multi-device, indoor-outdoor multi-network experience.

DISCOVERING
TELECOM INSIGHTS

Quick, continuous and affordable monitoring for assurance, pre- optimization testing and CEM unbiased audits.

EMPOWERING
MARKETING PANELS

Complementing classic services from Marketing Intelligence Agencies. Verify NPS and correlate with MEDUX benchmarks.

aLL-IN-ONE
ECOSYSTEM

MEDUX Technology is operated over a set of solutions making the most of the data from collection to exposure

The best solution for progressive measurements, 100% innovative solution, cost-effective with zero integration and fast-speed minimum time to market.

INFORMATION
AS A SERVICE

MedUX service includes complete operation and maintenance

Operations are supported by vicinities and ride-hailing companies introducing cost reduction and customer value effect as key differential in the industry.

Identifies key aspects for the improvement of experiences and customer loyalty strategies.

MedUX Opinion Scores

The most accurate view of the quality of the service and the impact of this
quality on the estimated user experience.

Ideal for benchmark against competitors, technologies, timeframes,
services, and easy to understand.

MedUX helps both business and engineering teams, for the first time,
to find a common strategy and to work together.

CUSTOMERS

From Government Institutions and Network Operators to Digital Service Providers, MEDUX is present internationally and continuously growing…

CONTACT

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